Gladhill accepts all major credit cards and we also have the following easy payment plans available for your convenience:

	DEFERRED PAYMENT 25% DOWN, BALANCE DUE IN 12 MONTHS. ($1200 minimum purchase)*
	MAJOR CREDIT CARDS Visa, Master Card, American Express, Discover

*with approved credit.

Please tell us about any concerns that you may have about your furniture. We will contact you with an answer as quickly as possible.

If your request is for a repair, please note - most repairs can be made in your home. Sometimes, however, we need to bring the item into our shop for repairs.

If you purchased a Guardsman 5-Year Comprehensive Protection Plan, please see the last section on this page for information.

When placing your service request call our Customer Service Department during regular business hours (9-5 Mon. - Fri., 7-3:30 Sat.) at (301) 473-9843 or email lsantiago@gladhillfurniture.com

We will schedule an appointment to make an initial inspection in your home. In some cases, our service technician can complete the repair on this visit. If parts are ordered, they will be shipped directly to the customer's home. Once the parts are received, customers will then contact us for a second visit.

While Gladhill furniture is located in the heart of charming Middletown you should know that we consider "local" delivery as far away as 75 miles from our store. This is just one more way we deliver true old-fashioned customer service.

We give you a Full One-Year Warranty against manufacturing defects on all new furniture purchased at Gladhill Fine Furnishings. This warranty does not include accidental damage, fabric wear and pilling, softening of cushions, cleaning, or normal maintenance. (Items sold as "clearance" are sold "AS IS" and do not include any warranty.) Most manufacturers offer limited warranties against manufacturing defects. Their warranty is limited to sending us a new part at no charge; they do not cover the charge for making a visit to the home nor for any labor to do repairs.

PARTS ORDERS - Most furniture manufacturers ship parts within 2 - 3 weeks. Some manufacturers will ship the parts directly to your home. If you are able to install the part yourself, you may request that the part be shipped directly to you.

CHARGES - If the problem is no longer covered by our Full One-Year Warranty, the charge for the initial service visit is $70.00 per hour with a one hour minimum charge. After one hour, you will be billed in 15 minute increments and parts are extra. You may request an estimate of costs before we proceed with repairs. Most manufacturers will send us parts at no charge if a factory defect is involved. However, if the furniture is over one year old, or if the part must be replaced due to misuse, the manufacturer may charge us. We will advise you of the cost of the part before we order it.

The Guardsman Elite® Furniture Protection Plan (purchased at the time of sale) offers protection against stains and damages in multiple furniture categories including; fabric, leather, vinyl, and wood. Guardsman was the first in the industry to offer comprehensive protection plans that service more than a single type of furniture under one program.

With this plan, professional stain removal advice is available by calling 1-877-584-4653. You can also receive in-home stain removal or repair service when needed. If the stain cannot be removed, or the furniture is not repairable, Guardsman will replace the affected part, or the entire piece of furniture with an item of equivalent value.

This plan does NOT cover damage caused by the teeth or claws of pets, nor normal wear and tear.

Call 1-877-584-4653 to place a service request with Guardsman. IMPORTANT: Your claim must be made within five days of occurence.

*Financing subject to credit approval. Minimum purchase and down payment required. See store for details. Cannot be combined with any other offers.